At FIVECRE EDUCATION PRIVATE LIMITED, we are committed to providing high-quality skincare products. Customer satisfaction is important to us, and we strive to ensure a safe and transparent shopping experience. Please read our refund and return policy carefully before making a purchase.
1. No Refunds on Used or Opened Products
Due to the personal and hygienic nature of skincare products, we do not offer refunds or exchanges once a product has been opened, used, or tampered with. This includes, but is not limited to:
✅ Creams and serums
✅ Face washes and cleansers
✅ Oils, scrubs, and masks
✅ Trial kits or bundles
Please make sure to read the product description and ingredient list carefully before purchasing, especially if you have sensitive skin or allergies.
2. Eligible Returns (Limited Cases Only)
We only accept returns or offer replacements in the following exceptional situations:
- You received the wrong product.
- The item was damaged during transit.
- The product is expired or has a manufacturing defect.
In such cases, please email us within 3 days of delivery with:
- Your order ID
- Clear photos of the product and packaging
- A brief explanation of the issue
Once reviewed and approved, we will arrange for a replacement or initiate a refund.
3. Duplicate Payments
If you have been charged more than once for the same order due to a technical issue, please email us at connect@fivecreshop.com with your payment receipt(s). Upon verification, the duplicate amount will be refunded within 7–10 business days.
4. Return Process for Approved Cases
If your return is approved:
- The product must be unused, unopened, and in its original packaging.
- You must return the product to the address we provide within 7 days of approval.
- Once the returned item is received and inspected, your refund or replacement will be processed.
Note: We do not cover return shipping charges unless the fault is from our side (wrong or defective product).
5. Contact Us
For any refund or return-related concerns, feel free to reach out:
📧 Email: connect@fivecreshop.com
🏢 Address: LG-46, JTM MALL, JAGATPURA ROAD, Jagatpura, Jaipur, Rajasthan, India, 302017