FivecresEdu (“we,” “us,” or “our”) is committed to ensuring fast and reliable delivery of our products. Please review our shipping policy below.
1. Shipping Coverage
- We currently ship across India.
- International shipping may be available upon request; additional charges apply.
2. Order Processing Time
- Orders are processed within [insert timeframe] business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Processing times may be extended during peak seasons or due to unforeseen circumstances.
3. Shipping Methods & Delivery Time
- We partner with trusted courier services to ensure safe and timely delivery.
- Standard shipping: [insert timeframe] business days.
- Express shipping: [insert timeframe] business days.
- Delivery timelines may vary depending on the destination and courier service.
4. Shipping Charges
- Shipping fees are calculated at checkout based on order weight and location.
- Free shipping may be available for orders above a certain amount.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your shipment through the courier’s official website.
6. Delayed or Lost Shipments
- If your order is delayed beyond the estimated delivery timeframe, please contact us.
- In case of lost shipments, we will investigate with the courier and offer a resolution.
7. Incorrect Shipping Address
- Customers must ensure that the shipping address provided is accurate.
- We are not responsible for delays or lost packages due to incorrect addresses.
- Additional charges may apply if a package needs to be re-shipped due to an incorrect address.
8. Damaged or Missing Items
- If your order arrives damaged, please notify us within [insert timeframe] days and provide photos of the damaged package.
- Missing items must be reported within [insert timeframe] days of delivery.
- We will review each case and provide a suitable resolution.
9. Contact Us
For any shipping-related inquiries, feel free to reach out:
📍 Address: LG-46, JTM MALL, JAGATPURA ROAD, Jagatpura, Jaipur, Rajasthan, India, 302017
🏢 Company Name: FivecresEdu
📧 Email: support@fivecareeducation.com